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What Information is Collected About You?
Personally Identifiable Information
We and our third-party service providers collect Personally Identifiable Information from you only if it is specifically and knowingly provided by you through our Website. “Personally Identifiable Information” is information that would allow someone to identify or contact you, including, for example, your name, address, phone number and e-mail address.
You are not required to provide Personally Identifiable Information to visit this Website, but you will need to provide it if you schedule a healthcare appointment or transportation to and from a healthcare appointment or if you apply for reimbursement through the Website.
Automatically Collected Non-Personal Information
Most web browsers allow some control of most cookies through the browser settings. For more information about how to reject, disable or delete cookies, please review your browser’s help menu or visit www.aboutcookies.org or www.allaboutcookies.org.
We use Google Analytics to help us evaluate and measure the use and performance of our Website. For more information about how Google Analytics collects and processes data, we recommend that you visit https://policies.google.com/technologies/partner-sites. To opt out of the aggregation and analysis of data collected about you relating to your use of the Website by Google Analytics, visit https://tools.google.com/dlpage/gaoptout and download and install the Google Analytics Opt-out Browser Add-on.
How Do We Protect Your Information?
Our third-party service providers who collect and process your Personally Identifiable Information are contractually bound to keep your information secure and to maintain security systems and procedures designed to do so.
Unfortunately, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your Personally Identifiable Information, we cannot guarantee its absolute security.
How is This Information Used or Shared?
We are not in the business of selling your Personally Identifiable Information or using your Personally Identifiable Information for purposes other than our own internal use or to provide you with services that you request. For example, we may use your Personally Identifiable Information for the following purposes:
- Operating our organization;
- Helping you to schedule a health care appointment or transportation to and from a health care appointment;
- Helping you to apply for reimbursement for transportation to and from a health care appointment, birth control or health care appointment co-payments;
- Conducting surveys, internal research and analytics to help us improve our services;
- Preventing, investigating or providing notice of fraud or other unlawful or criminal activity, and meeting our legal obligations; and
- Investigating and resolving disputes and security issues and enforcing our Website Terms and Conditions.
Service Providers: Certain of our third-party service providers have access to your Personally Identifiable Information as needed in order to perform services for you, such as scheduling health care appointments and processing reimbursements, as described in more detail above.
Legal and Safety: If law enforcement or judicial authorities require us to provide them with your Personally Identifiable Information, we must cooperate with the authorities if their request is supported with the necessary legal documentation. We may also disclose your Personally Identifiable Information to third parties in connection with claims, disputes or litigation, when otherwise required by law, or if we determine its disclosure is necessary to protect the health and safety of you, us or others or to enforce our legal rights or contractual commitments you have made.
Links to Third Party Sites
NO MEDICAL ADVICE
By using the Website, you acknowledge that we are providing the Website for general informational purposes only and not for the purpose of giving you any medical advice. You should not rely on the Website for medical advice or for evaluating any medical advice regarding any disease or medical condition. We recommend that you consult with a doctor or other health care professional for medical advice or information about diagnosis and treatment.
PRIVACY PROTECTION FOR CHILDREN
The Website is not directed to, and we do not intend to or knowingly solicit or collect information from, persons under the age of 13. If you are under the age of 13, please do not use the Website or provide us with any information.
How to Contact Us
Upstream USA, Inc.
1630 San Pablo Ave. Suite 400
Oakland, CA 94612
This policy was last modified on 9/30/2018